State Farm® Insurance Agent Richard Kruger
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dianne Scott
June 6, 2025
5
out of
5
rating by Dianne Scott
"Leslie was so professional very patient very friendly, very informative very knowledgeable as an older person. I found her to be very relatable and understanding of the knowledge I needed about the policy that I received. I think that she is truly an asset to your company. Thank you so much Leslie I give you a 10 for customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! I know Leslie will be very appreciative of your great review! Thank you for allowing us to take care of your insurance needs! Richard"
Julie Hinton
June 4, 2025
5
out of
5
rating by Julie Hinton
"Leslie Taylor was wonderful to work with! She made shopping for insurance a pleasant experience. She handled my vehicle and renters ins and saved me a huge amount. I will definitely recommend Leslie to friends."
We responded:
"Thank you for the super review Julie! I am glad that your experience with Leslie and my agency was so positive! We love to treat our customers as family! I know Leslie will be very happy to help all your friends. Please stop by soon and meet all of my team! I appreciate your business! Thank you! Richard"
Janice Bermonty
May 23, 2025
5
out of
5
rating by Janice Bermonty
"Leslie Taylor Was amazing sweet and quick i wish more people would have that kind of customer service would do all over again!"
We responded:
"Thank you, Janice, for the great review! I am so happy that you had a great experience with Leslie! If you ever have the opportunity to stop by my office and meet all of my team I have to serve you, please do! I appreciate the trust you have placed in the Richard Kruger State Farm Agency and in State Farm. Thank you for your business! Richad"
Neeky (Neeky)
May 22, 2025
5
out of
5
rating by Neeky (Neeky)
"Excellent services. Highly recommended."
We responded:
"Thank you so much for the 5-star review!! We really appreciate our customers and try our best to be easy to do business with! Please stop by to visit with whenever you are near! Thank you for your business! Richard"
Raymond Lucien
May 13, 2025
5
out of
5
rating by Raymond Lucien
"Richard is very knowledge about the products that State Farm offers. He patiently and compassionately takes care of his clients. Would recommend him to anyone!"
We responded:
"Thank you for the great review Raymond! We diligently work to be easy to do business with! One of my primary goals in taking care of our customers is to ensure they understand all the risks that we all face every day and the protection our policies provide to mitigate those risks! It is a pleasure to work with you! Thank you for trusting State Farm and the Richard Kruger agency with protection that covers what matters the most to you and your family! Richard"
Beth Haak
May 2, 2025
5
out of
5
rating by Beth Haak
"Leslie was super helpful and got our insurance all changed over so quickly. Very professional and courteous! Thank you for all your help!!"
We responded:
"Thank you for the great review Beth! I am happy that Leslie was so helpful! It’s our pleasure to assist you with your insurance needs. When you are in Waco and have the time, please stop by our office and meet my entire team. We are here to serve you. If there is anything else we can do to help, please let us know! Thank you for your business! Richard"
Karen Grier
May 1, 2025
5
out of
5
rating by Karen Grier
"I have worked with the Richard Kruger agency since 2022 and have had a great experience with them! The staff are always available to answer any questions I have. Even after moving to a new town, I decided to keep Richard Kruger as my agent."
We responded:
"Thank you, Karen! I appreciate the great review. We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Richard"
Anthony Cassady
April 29, 2025
5
out of
5
rating by Anthony Cassady
"Very knowledgeable and helped me with the coverage I needed and the rate I needed to be at...great service thank you Leslie Taylor"
We responded:
"Thank you for the great review Anthony! We are happy that you have placed your trust in State Farm and our agency! I am glad that Leslie was able to get you a good rate and good coverage! If you are in Waco, please stop by our office and meet our entire team! Thank you for your business! Richard"
Latesia Bluntson
April 24, 2025
5
out of
5
rating by Latesia Bluntson
"My agent Leslie Taylor was great. She helped me through my whole process. She was patient, helpful, and very kind. I would like to thank her for all she does."
We responded:
"Thank you for the super review Latesia! I am so happy that you are a part of our family here at Richard Kruger State Farm. Leslie works really hard to do a great job for our customers. When you have time, please stop by and meet our entire team. We are here for you. Thank you for your business!! Richard"
sandra elliott
April 7, 2025
5
out of
5
rating by sandra elliott
"Friendly, professional assistance at its best!"
We responded:
"Thank you for the great 5 Star review Sandra!! We appreciate your trust in State Farm and in the Richard Kruger State Farm agency!! We always strive to be easy to do business with! We look forward to taking care of you long into the future! Richard"
Erik Anderson
April 2, 2025
5
out of
5
rating by Erik Anderson
"Fast, friendly and responsive! Personable experience"
We responded:
"Thank you for the great review Erik! Melinda is quick to respond and very good on follow-up! I hope you get a chance to work with the rest of my team as well whenever you give us a call. We are happy that you are a part of our Richard Kruger State Farm Insurance family!! Thank you so much for your business. Please give us a call any time we can help! Richard"
clay boxley
March 21, 2025
5
out of
5
rating by clay boxley
"I was looking to change insurance companies on my home and autos in my search I contacted Richard Kruger-State Farm. Kristen was the best. Kristen answered all my questions and was very helpful in my transition to making the the switch to State Farm. Thank you Kristen!"
We responded:
"Thank you for the great review Clay! I am very happy you had such a good experience with Kristen! We do our best to be easy to do business with here at the Richard Kruger State Farm agency. Reach out to us anytime we can be of assistance! We look forward to taking care of you long into the future! Richard"
Robert Pafford
March 12, 2025
5
out of
5
rating by Robert Pafford
"I called wanting to get a quote for home/auto policy. I have been hesitant of switching insurance since I have been with my previous provider for 5+ years. However, once I talked with Melinda and realized how easy she made things I knew I was going to be in good hands. She made everything as smooth of a transition as possible and on top of that the quote was considerably lower than what my previous insurance quoted me. I really do appreciate her patience in making sure I had the best quote possible and answering any questions I may have had!"
We responded:
"Thank you for the great 5 Star Review Robert! I agree with you; Melinda does a great job and makes it easy for folks to do business with us! I really appreciate that you have placed your trust in us. We will always do our best for you! If you have time to stop by our office and meet the rest of our team, that would be great! We want you to be comfortable with everyone here. We are all here to help our customers whenever they need us. Sincerely, Richard"
Charla Adamick
March 11, 2025
5
out of
5
rating by Charla Adamick
"I have been with Richard Kruger State Farm for years. His whole team treat you like family, including sending out Christmas and Birthday cards. Darla is always my go to person. She remebers who I am even if we go months or a year without talking. She is always so helpful, going above and beyond!"
We responded:
"Thank you, Charla! It is so good to hear that you are still having a great experience with our agency! We appreciate you and your family! Thank you for your kind words about Darla and my entire team. That is always my goal, to be like family to our customers. We strive to be easy to do business with. Darla is a mainstay and does a fine job. I know she will appreciate your kind words. Please don't hesitate to give us a call any time we can be of assistance or service to you! Thank you for being a part of our family! Richard"
Edward Generals
March 8, 2025
5
out of
5
rating by Edward Generals
"The most seamless insurance experience i have ever encountered. Melinda was amazing from the jump. On top of that i lowered my monthly boat and auto insurance by more then $200 and on top of that I added renters insurance and still realized the same savings of over $200 per month. Therefore i went from 2 products and added a third product for less money then i have been spending for the past 3 years. Here is the kicker the insurance on my boat and truck increased to more options and much lower deductibles."
We responded:
"Thank you for the GREAT review Edward! Melinda does a great job helping our customers find the best values available! We are so happy that you trust us to take care of all your insurance needs! If you are ever near our office, please stop by and meet me and our entire team! Thanks for being a part of our family! Richard"
John Lewis
March 7, 2025
5
out of
5
rating by John Lewis
"Very helpful in getting my insurance set up. Very competitively priced for auto and renters insurance."
We responded:
"Thank you for the 5 Star review John! I appreciate your kind words and for placing your trust in State Farm and our agency. When you have a chance to stop by and meet our entire team, please do! We appreciate your business! I am happy that you had a good experience with us, my goal is for us to be very easy to work with! Richard"
Leslie Monroy
March 3, 2025
5
out of
5
rating by Leslie Monroy
"leslie taylor is the most sweet & helpful person ! always checking up on us & making sure we get everything done correctly"
We responded:
"Thank you for the great review Leslie! We are excited that you are a part of our Richard Kruger State Farm family! We appreciate your business and look forward to taking care of you and your family far into the future! If you are ever in our area, please stop by and visit to meet our entire team! Richard"
Casey Choat
February 17, 2025
5
out of
5
rating by Casey Choat
"Melinda was fantastic and very professional highly recommend. Best service I've had with insurance"
We responded:
"Thank you for the great review Casey! I really appreciate the kind words! Melinda is a great part of my team here at the Richard Kruger State Farm Agency and she takes great care of our customers and prospective customers. Please stop by our office the next time you are in Waco. I would love to meet you and introduce you to my entire team! Please don't hesitate to give us a call whenever we can help you with your insurance and financial services needs! Thank you for your business and your trust in State Farm and my agency! Richard"
April Krakowian
February 12, 2025
5
out of
5
rating by April Krakowian
"I highly recommend State Farm insurance, as Melinda provided excellent guidance and professionalism throughout the process."
We responded:
"Thank you for the fine review April! We are so happy that you have chosen to allow us to serve you as a part of our State Farm family! You are right! Melinda is a star and provides great information and options for our customers to make informed decisions. We really appreciate your business and the trust you have placed in our agency. Thank you for your business! Richard"
Tina Sullivan
January 18, 2025
5
out of
5
rating by Tina Sullivan
"Very professional and courteous and caring really got me a great rate went well beyond customer service very helpful and compassionate due to me just losing my Husband unexpectedly after 40 years I really felt like I mattered as a person thank you for your service and kindness have a great Blessed Day."
We responded:
"Thank you for the wonderful review Tina ! I am so glad that we were able to help you. Please stop in to meet my entire staff. We want to be your resource for any of your insurance and financial services needs. You are a part of our family now and you will be in our thoughts and prayers as you go through these difficult times. Don’t hesitate to reach out to us! Richard "
Sharron Earl
January 13, 2025
5
out of
5
rating by Sharron Earl
"Leslie was very helpful and friendly. It was a pleasure to get auto insurance"
We responded:
"Thank you for the fine review, Sharron! I'm glad you had a good experience! We try to always be easy to do business with! We are here for you and all your insurance and financial needs! Come see us when you can to meet our entire team! Thank you for your business! Richard"
Darryl Osborne
November 11, 2024
5
out of
5
rating by Darryl Osborne
"The switch was easy to do and the representatives of state farm check on their customers periodically which appreciate"
We responded:
"Thank you for the great review Darryl! We are super happy that you decided to join our agency's State Farm family! Leslie does a great job and I am glad that it was an easy process. We always try to make working with us an easy process. Please stop in if you are ever near our office and meet my entire team and me. We appreciate your business and thank you for your good recommendations! Richard"
Ginger Simons
November 8, 2024
5
out of
5
rating by Ginger Simons
"I absolutely love State Farm. The personal service is completely irreplaceable and amazing. Melinda at Richard Kruger is the best ever. She knows her business and gives the best personal service every single time!! I can't thank her enough!!"
We responded:
"Thank you for the great review, Ginger! It makes my day when our customers are happy! We strive to be "easy to do business with" and Melinda is an expert at helping our customers and future customers. Please stop by our office when you can and meet our entire team!! Thank you for allowing us to take care of your insurance and financial needs! We are happy you are a part of our State Farm, Richard Kruger agency, family! Richard"
Ariel Mendoza
November 4, 2024
5
out of
5
rating by Ariel Mendoza
"Very friendly and knowledgeable"
We responded:
"Thank you for your kind words Ariel! We are happy to have you as a part of our Richard Kruger agency family! We would love to meet you in person if you ever have the opportunity to stop by our office! Please give us a call/text/email anytime we can help you and your family! Thank you for your business! Richard"
John Owen
October 25, 2024
5
out of
5
rating by John Owen
"It is great to work with Leslie, Melinda, Darla, and Kristen! They are so friendly and great representatives of State Farm."
We responded:
"Thanks for the fine review, John! We sure appreciate you as well! Please stop by to visit with us anytime you have the opportunity! Richard"